Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Responsible for supervision, management and training of all Mortgage Loan Processors Responsible for all Mortgage Loan Processor positions and adequate staff coverage for the department Facilitate quarterly processor meetings Accountable for coaching, development, and follow up training for all loan processors Review all punch sheet submissions and develop processes to im